Please read these terms carefully before using SM Matrimony services
These Terms and Conditions, together with all applicable policies incorporated herein by reference, form the complete and binding framework regulating your association with Sarvamangala Matrimony. This document constitutes an official electronic record under the provisions of the Information Technology Act, 2000.
In these Terms, references to "SMM member" shall mean the end user accessing the Website/services. The terms "You" and "User" shall be interchangeably used for "SMM member." "SMM Services" means a collective reference to the services provided by smmatri.in.
The database of Sarvamangala Matrimony (SMM) is arranged into subsets and regions, ensuring members may navigate with ease. According to chosen preferences, individuals may be accorded complimentary or subscription-based access to search and view profiles. The Website provides the facility to bookmark or shortlist profiles which align with your partner expectations.
SMM offers a dignified and secure environment where individuals may voluntarily register by completing mandatory fields. Once registered, members are empowered to explore suitable profiles from the community of existing users, with the objective of fostering lawful and meaningful matrimonial alliances.
Membership with SMM is a privilege reserved for individuals who share an Indian identity or heritage. Eligible applicants include:
By enrolling as a member, you solemnly affirm that:
Where a profile is created or accessed on behalf of a prospective bride or groom, such action shall be deemed to signify that you have obtained their explicit consent for both the creation of the profile and the use of the SMM Website.
Your association with SMM is expected to be undertaken with fairness, honesty, and sincerity. Members are required to furnish true, accurate, current, and complete information during registration, including recent photographs. If SMM discovers information is untrue, inaccurate, or incomplete, SMM retains the absolute right to suspend or terminate membership without prior notice and membership fees paid shall be forfeited.
Prohibition on Synthetically Generated Information (SGI): Users shall not upload, publish, transmit, or share any content constituting SGI — including AI-generated images, deep-fakes, or synthetic media. Any such attempt shall be deemed a material breach and may result in immediate account termination and reporting to competent authorities.
Members bear primary responsibility for ensuring that any material they upload or share is genuine and lawful. Submitting SGI, whether knowingly or through negligence, shall be treated as a breach of these Terms.
Users must refrain from publishing or transmitting content that:
SMM retains the authority to independently evaluate whether content qualifies as SGI and may employ proportionate technical safeguards, including automated detection tools. Where SMM receives lawful instructions from a competent authority, unlawful material shall be removed within prescribed timelines.
All login credentials — user ID, password, OTP, and other authentication details — must be kept strictly confidential. SMM will never request your password. You accept full accountability for every activity conducted through your account.
Members must refrain from:
Members should remain alert to prospects who request favours or money, use multiple phone numbers, avoid video or in-person meetings, or exclude family involvement.
In the event you encounter any concerns with our service, please contact us:
By enrolling as a member of SMM, you expressly consent to receive communications — including service updates, alerts, and promotional messages — through e-mail, telephone calls, SMS, and WhatsApp. SMM's automated systems may transmit prospective profiles in the form of images, documents, messages, or links.
Members may customise the frequency of communication from SMM, including opting to receive updates only at specified intervals. However, SMM's Service Support Manager may still contact you for bonafide service-related requirements.
Any feedback, suggestions, or inputs submitted by a member to SMM shall be treated as non-confidential information. SMM is entitled to use, reproduce, modify, or apply such feedback without restriction. You are not entitled to any form of compensation from SMM for the use of such feedback unless authorized by SMM.
Any personal data or information you share with SMM shall be treated with confidentiality and processed strictly in accordance with the Privacy Policy, as well as all applicable laws and regulatory requirements. Should you disagree with the manner in which your information may be collected or utilised, you are advised to refrain from using the Website or its associated services.
If you encounter any violation by another user — including obscene, threatening, offensive, or harmful content — you may submit your concerns to:
This grievance mechanism is provided in accordance with Rule 3(11) of the Information Technology (Intermediaries Guidelines) Rules, 2011. All complaints must be submitted in writing through email.
All communication between you and any prospective match is undertaken solely at your discretion and risk. SMM expressly disclaims any responsibility or liability for monetary exchanges, information shared, or interactions occurring between members through any channel.
SMM is under no obligation to supervise, mediate, or intervene in disagreements between members. SMM does not function as a broker, intermediary, or representative for any member.
All content, materials, and intellectual property displayed on the SMM platform — excluding user-generated content and third-party advertisements — are the exclusive property of SMM.
By submitting content to the platform, you grant SMM a worldwide, non-exclusive, royalty-free, transferable, and sub-licensable licence to use, reproduce, distribute, adapt, publish, display, and create derivative works from such content across any media format or channel.
SMM reserves the right to initiate legal action against individuals or entities that infringe upon its proprietary rights, including unauthorised copying, modification, publication, or commercial exploitation of SMM's proprietary content.
Members expressly acknowledge that no external websites — whether competitive, similar in nature, or otherwise — may be promoted, referenced, or endorsed on the SMM platform, either directly or indirectly.
SMM retains the absolute and unrestricted right to introduce, modify, suspend, enhance, or discontinue any aspect of its services at any time, without prior notice.
SMM's aggregate liability shall, at all times, be strictly limited to the amount paid by the member for the specific paid package concerned. No liability shall extend beyond this amount under any circumstance.
SMM shall not be responsible for incorrect, unsuitable, or unsuccessful matches arising from incomplete or inaccurate profiles. SMM bears no responsibility for any financial dealings conducted between members.
Upon the expiry of your paid membership, any unused phone call credits or SMS entitlements shall lapse. Similarly, access to contact information of SMM members previously viewed shall cease unless the membership is renewed.
If you renew your membership, any unexpired phone call credits or SMS entitlements from the previous term shall be carried forward to your renewed account, effective from the date of renewal.
Payments may be effected through cash, cheque, net banking, debit card, credit card, UPI, RazorPay, RTGS, or NEFT, strictly in accordance with prevailing Reserve Bank of India (RBI) guidelines. Activation of paid SMM services shall be contingent upon realisation of the payment and an additional processing period of 24 business hours.
SMM offers a 30-Day Money-Back Guarantee, subject to all of the following conditions being met:
Members may renew paid memberships prior to the expiry of the existing term. Accounts shall be subject to automatic renewal if such feature has been opted for. Upon initial subscription, you acknowledge that your membership shall automatically renew upon expiry for the same duration at the last paid price.
If you do not wish to continue with automatic renewal, you must cancel by emailing care@smmatri.in.
All memberships and services shall be governed by the laws of India. Parties shall first attempt to resolve disputes amicably through informal discussion. If unresolved within 30 days, disputes shall be referred to individual arbitration under the Arbitration and Conciliation Act, 1996, conducted in English, seated in Chennai, Tamil Nadu, India, before a sole arbitrator appointed by SMM.
The Dedicated Service Guarantee shall be applicable solely to users who meet the following criteria:
SMM reserves the absolute right to terminate membership or suspend/delete your profile at its sole discretion, without prior notice, in the event that you:
Either party may terminate membership by serving 7 days' written notice. All amounts paid up to the date of termination shall be forfeited. Upon termination, your right to access or use the Website and SMM services shall cease immediately.
The registration of membership and all services provided by SMM shall be deemed to have been entered into within the territorial jurisdiction of Chennai, India. Members unconditionally agree that all disputes arising out of or in connection with SMM services shall be governed exclusively by the laws of India and shall be subject to the sole and exclusive jurisdiction of the competent courts at Chennai, Tamil Nadu, India.
SMM strictly prohibits the posting, uploading, or sharing of any content that depicts, promotes, or exploits children in any form, including child pornography or sexual abuse. All user-generated content is subject to scanning and monitoring to prevent the upload or distribution of Child Sexual Abuse Material (CSAM).
Any content violating this Child Safety Standard shall result in immediate suspension of membership and removal of the offending material.
Feedback, concerns, or reports relating to CSAM may be submitted to admin@smmatri.in. Users are also encouraged to report such instances directly to the National Cyber Crime Reporting Portal.